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Customer:
· What is Rolling bazaar?
Rolling
bazaar is one stop solution for online shopping. In Rolling bazaar we offer
different varieties of homemade/ local genuine Nepali products to the market.
Rolling Bazaar brings you the entire products which are made by young entrepreneur
right at your door step in the most convenient way possible.
· Why shop from Rolling bazaar?
Rolling
bazaar stands out for its sincerity, as we have promise to provide only homemade
/ local genuine Nepali product to the customer. No other online shop in Nepal
has been able to introduce the entire genuine Nepali products which are made by
home/local entrepreneurs.
· We offer prompt
delivery at your convenience and appropriate return and payment policies that will
make your shopping experience delightful.
· Is it necessary to have
an account to shop in Rolling bazaar?
Yes,
it is necessary to log into your Rolling bazaar account to shop.
· Are the Products
genuine?
Rolling
Bazaar offers a guarantee of original and genuine products.
· Do you have showroom?
No,
we don’t have showroom. We are complete online based company.
· Can we come and check
the product?
Sorry,
we don’t keep the product in stock.
· Where is your office?
Our
office is located in Bijuli Bazar, New Baneshwor.
· Are you licensed for
legal operation online?
Yes
we are licensed and legal to operate online.
· Can we return the
product if it's not similar as shown on the picture?
Yes,
you can return the products which are not similar as shown on the picture but
the product should not be damaged/defective/broken. You cannot return
consumable product like food, vegetable, diary product, fruits etc.
Please
refer to return and refund policy.
· What does "Out of
Stock" mean?
When
the seller does not have the product in their store. In that case, you won't be
able to purchase that product.
· There are different
prices for the same product.
We
have different seller register in our website. Pricing depends on the seller.
· Do all the products
have warranty?
No
we don’t have warranty in any product.
· Do you open on
Saturday?
Yes,
we are only open through website but we can only deliver the product on
weekdays.
· At what time do you
deliver the product?
According
to the product and delivery location we can deliver your product within 48 hours.
· Do you charge extra for
delivery?
Yes,
we charge extra for delivery. Products and location may vary the delivery
charges.
· Can we provide cash on
delivery?
Yes,
you can provide cash on delivery (COD).
· Do you take card
payment on delivery?
Right
now we won't take any card payment on delivery but in future "Yes".
· I missed the delivery
of my order today. What should I do?
Usually
while delivery of the product our delivery team will contact you. So you can
give them a location or change the time of the delivery.
· Can I take the shipment
after opening and checking the product inside?
As
per our company policy, a shipment can't be opened before delivery. But you can
accept the shipment and if you don’t like it then you can return the product
and reorder the different product through our website.
· Do you take delivery
charge if I return the product?
Please
note that we incur a lot of charges to deliver a product to you. Therefore any
delivery charges incurred will not be refunded to you. Rolling Bazaar will
deduct delivery charges from the refund amount.
· How do I know my order
has been confirmed?
For
order conformation, Rolling Bazaar team will contact you about the product or
you can click in My Account/Order history to check about your order.
· Are there any hidden
costs or charges if I order from Rolling Bazar?
No,
you only pay what you seen in our website. However, if you choose delivery of
the product then you shall have to pay additional charges for the delivery of
the product.
· How do I pay for the
product purchase?
You
can either pay via esewa or Cash On Delivery (COD)
Return
and Cancellation:
· If I request for
return, when will I get it?
Visit
My Account and My Returns to check the status of your return
Please
refer to Return and Refund Policy.
· Can I return a Product if
I am not satisfied?
We
have 3 days Easy Return Policy for all the products which are sold online to
ensure that our customers are completely satisfied with their purchases. For
more detail, please visit our Return and Refund Policy.
· Which products are not
eligible for return?
Please
refer to Return and Refund Policy.
· What should I do if I
have an issue with my product after the return period?
You
only have 3 days to return after the product is delivered. If the product has
warranty and issue arise than we will connect you to the seller directly.
Please
refer to Return and Refund Policy.
· After product delivery.
How many days I get to return the product?
You
have only 3 working days to return the product. When you return the product
then product should not be damage/defective/broken.
Please
refer to Return and Refund Policy.
· I order a wrong item.
Can I return it?
Our
policy does not support the return of item(s) ordered wrongly.
Please
refer to Return and Refund Policy.
· How long does it take
to cancel an order?
If
the order has not been shipped by the seller then you can cancel the order
immediately. If your order has been shipped then it will be cancelled as soon
as the delivery service confirms that the shipment is being return. Some of the
products cannot be cancelled.
Please
refer to Return and Refund Policy.
Refunds:
· When are refunds given?
If
the product is wrong/defective/damage/quality issue, when the seller delivered
the product then you will get the refund. Or the seller cannot provide a
replacement.
For
above reason, you will get refund, otherwise you won't.
For
more detail, Please refer to Return and Refund Policy.
· How will I get my
refund for returning an item? I paid with Cash On Delivery
If
you paid Cash on Delivery (COD) or through bank transfer for any product you
had purchased. We will refund you in Bank Deposit.
Please
refer to Return and Refund Policy.
· How can I know the
status of my refund?
You
can visit ' My Account' and 'Return' to know the status for your refund.
For
the order cancelled before delivery, refunds are processed immediately. If the
products are already delivered then refund will be processed as soon as the
logistic team confirms the return of the product.
· How long it will take
to refund?
First
we will confirm the quality of the product that is returned, if everything is
according to our Return and Refund Policy then we will refund in your Bank
Account within 2-3 days.
Registration
for seller:
· I want to start selling
online. How can I be a seller online?
To
become a seller in Rolling bazaar, first you have to register in 'Our' website
with the detail.
Please
refer to Seller Policy.
· How do I sign up to
sell on Rolling bazaar?
First click on Rolling bazaar site (https://bazaar.rollingnexus.com/) , click on 'Sell Products', then register with Us by providing all your detail.
Please
refer to Seller Policy.
· I have signed up with
all supporting document why is my registration rejected?
Your
registration won't be accepted if the data provided by you is not genuine.
Rolling bazaar holds right to accept and terminate the registration.
For
more detail, Please refer to Seller Policy
· I am not registered for
VAT/PAN. Can I still proceed with my registration?
To
register in Our website as a seller, you have to register in PAN/VAT.
· As a seller what is my
responsibility during delivery?
If
the order is conformed then you have to maintain your stock and do the entire
packaging, print PAN/VAT bill invoice and get it ready. Our delivery team will
receive the product. If you have your own delivery team then you can deliver
some of the product to the customer.
· What are the documents
required to register as a seller on Rolling Bazar?
For
registration you will have to submit hardcopy of PAN/VAT certificate,
citizenship certificate and your full address in our office.
· How long it will take
to approve a seller application?
Your
application will be reviewed, verified and approved within 24 hours, once you
have signed up. You will receive call from our Customer Service for more
verification and product type.
· Who decide the price of
the product?
As
a seller you decide the price of the product.
Please
refer to Seller Policy.
· How many products
should be listed for the shop to go live?
There
are no limits for the product to list in Our website. You can list as many
products you have.
Policies
for seller:
· Would I get
compensation if the goods are damaged or lost in transit?
Yes,
you will get compensation if the goods are damaged or lost in transit. First we
will check the quality of the returned damaged product or if it is lost then
the responsible team will be accountable and necessary actions will be taken.
· Will I need to pack my
products for delivery?
Yes,
you need to pack your product before the delivery team arrives.
· Do I need to submit my
document in hard copy?
Yes,
you need to submit PAN/VAT certificate, citizenship certificate and your full
address in our office.
Payment
for seller:
· When will I receive my
payments?
Seller
will be paid online through Bank Transaction every 15 days after the product is
delivered to the customer.
Please
refer to Seller Policy.
· How will I receive my
payments?
You
will receive your payment through Bank Transfer or Cheque. For that you need to provide
us your bank detail.
· How can I keep record
of my payment and sell of the product?
You
can find transaction and payment method in your seller panel. You can check all
the details about your sale, transaction and payment from there.
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